Our scientists will be measuring the emotions & feelings of the customers and turn it into quantified measurable numbers.
- CX Measurement Design: It’s a summit for brains to identify and select the right elements to represent the customer experience index “CEI”.
- CX Primary Research: This is the scientists’ tasks to hear the voice of customers and map it to customer journey.
- CX platforms: Suite of systems and that collects the voice of customers, KPIs and any other CX important figure to be processed & presented.
- CX Dashboards: Live dashboards which show the collected data in very meaningful infographics & graphs.