CX Plan – To Be Journey
We put our experts’ minds together to design your customers’ journey to be joyful, emotional & personalized. Capitalizing on our EQ scientists, we work towards providing the best journey that will trigger the Wow! in your customers. During this stage, we’ll work on the following CX improvement aspects:
- Touchpoints: Identifying the areas where customers interact with the organization through the span of customers’ lifecycle.
- Journey map: Wire all touch points together to form the journey guidance. This makes it much easier to manage!
- Channels: How your customers interact with you? Through which medium? We identify your channels, current & future, and link it to various touch points.
- CX KPIs: Every business has KPIs but the question is are they customer-centric KPIs? That’s what we will find out!
- High-level CX plan: Have you seen an engineering design something without a plan to execute it? Our experienced engineers will provide you with a high-level plan to execute the design.